The chargeback system was designed as a last resort; only to be used in specific situations. According to a chargeback report, the projected costs of chargeback for 2023 are estimated at $117 billion, with around $79 billion as merchant losses. Chargeback. You must keep in mind, though: the reason code seldom gives the full story behind the chargeback. 1: Use the corresponding dates from the invoice. For a Mastercard late presentment chargeback to be valid, all the following conditions must apply: The cardholder’s account must be permanently closed. The chargeback transfers funds from the acquirer to the issuer. Reason Code 53 chargeback can be re-presented in one of the following circumstances: chargeback is invalid or a credit was processed. 4854 Cardholder Dispute—Not Elsewhere Classified (U. for chargeback reason code 4863 (Cardholder Does Not Recognize). There are no format changes to the sales file specification; there are additional values added to the sales file to designate chip card transactions. The customer is claiming that this purchase was not authorized. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. 10. Yes, it’s possible to win a reversal on a. Managing Reason Code 41 chargebacks. Some consumer disputes are legitimate complaints about an order that doesn’t go as planned. Message. The post below contains legacy information pertaining to the formerly-common Visa chargeback reason code 75. Each chargeback reason code has specific rules and documentation requirements. In simple terms, VCR introduced five definitive. The shorthand description is “No Authorization. Criminal Fraud. Respond to invalid disputes. FR2 Fraud Full Recourse Program. You cannot effectively fight chargebacks until you identify which of these three things is actually responsible. Type Reason Code Explanation Card Recovery Bulletin Authorization Visa Code: 11. Reason Codes 74. Step 2: Customer initiates the chargeback – After the customer reviews their credit card statement at the. Step 1: Identify the Source. ADDL = Vantiv has the sales draft on file and is requesting additional documentation as required by the chargeback reason code. Both EFM and ECM measure compliance at the MID level. The most comprehensive guide to chargeback reason codes. FR6 Partial Immediate Chargeback Program. WEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. This ranges anywhere from roughly 60 to 90 days after purchase. Take, for example, a reason code 4853 chargeback claiming that merchandise or services ordered were not received. 4 is part of an updated and expanded revision of the legacy codes that indicated fraud, codes which were phased out under the Visa Claims Resolution initiative. EMV Liability Shift Counterfeit Fraud. As we touched on earlier, chargebacks can happen due to technical errors. 04/04/16 Added American Express Chargeback and Retrieval Reason Codes. In the case of reason code 11. Reason codes vary by card brand. Level 2/Phase 2: Chargeback. But for illegitimate claims, the reason code doesn’t give the real reason for the dispute. This is a code taken from the card scheme’s published list, which identifies why the issuer filed the dispute: Visa Chargeback Reason Codes. Chargeback reason codes are one piece of evidence you can use to make your case. 4841 Canceled Recurring or Digital Goods Transactions. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. There are five main categories of Visa chargeback reason codes: Fraudulent Transactions, Authorization Issues, Processing Errors, Consumer Disputes, and Other Chargeback Categories. The network hasn't wholly disallowed some old codes. This is commonly caused by either true fraud or friendly fraud. It can range from 60 to 120 days from the billing date. A new 4 byte reason code will be used moving forward. Let’s. There are 151 chargeback reason codes across the four major card networks. VCR tables (Figures 1 and 2) map the old Reason Code to its new Reason Code. The list of chargeback reason codes in this article is organized by card brand and type of dispute. If the merchant has a signature showing that the order was delivered, or evidence that the. Expedited Dispute Resolution forms will. Poor order fulfillment: Late order fulfillment or billing for an order before shipping the goods. Consumer Disputes. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. Customer Dispute. The reason code. Chargeback prevention alerts require you to monitor and respond to notifications within a short time frame, usually 24 to 72 hours. Here are some chargeback reason codes by card type. Fraudulent Activity. 3: Goods or services were not as described: C31: RM: 13. But research by Javelin found that merchants dispute 43% of all chargebacks and succeed at 60% of those disputes. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. Pro Tip: Prepare a chargeback representment template that you can edit per incoming disputes, and be sure to include. Reason Code 11. Follow the Rules. Visa Chargeback Life Cycle. Chargebacks are almost always initiated by customers, but businesses can request them as well (although this doesn’t happen often). M49 Vehicle Rental – Theft or Loss of Use. Spot these types of chargebacks using the below reason codes. UA01 Fraud – Card Present Transaction. 5 billion lost in 2020. Each reason code has its own set of regulations regarding: Proper and. Updated the following columns - card type, response due date. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. Chargebacks911® can help your business manage risk from Visa chargeback reason code 10. Paymentology will submit the chargeback using the appropriate chargeback reason code. MDR also retired reason code 4840 – Fraudulent Processing of Transactions. Check with the issuing banks to determine what time limits may apply to you. A chargeback guarantee is a service provided by third-party vendors that protects merchants against the financial impact of chargebacks. 4. Try Shopify free for 3 days, no credit card required. You double and triple check your customer service records to see if the customer wrote in about the shipment (they haven’t), you check the tracking. Poor order shipping: Not shipping goods or delivering services as promised, shipping to the wrong address, or not making the goods available. . Chargeback Representment. ) has its own reason code system, so sellers should carefully check the card used for the. All chargebacks start with a customer making a purchase in person, in an app, or online. So, if a customer files an Amex chargeback, the company has good reason to side with their customer over the merchant. 1 chargeback: 1. While the format of chargeback reason codes varies depending on the card network, all codes are. Valid Values/Format: 22 - First Chargeback Handling Fee. Other reason codes address entirely understandable reasons for cutting a merchant off from their credit card processor, like participating in money-laundering schemes, colluding with other merchants to fix prices or. Chargebacks are a problem that is growing worse across the board, and gas station. Code 4807: Fraudulent Card-Present Transaction. Discover is a credit. In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. many chargeback reason codes that exist today. However, these chargeback reason codes cannot. Mastercard: n/a This chargeback is caused by Authorization. This indicates that the merchant didn't respond to an inquiry properly. Standard Threshold: Reaching a chargeback ratio of 0. Visa Chargeback Reason Codes; Chargeback Management Software; Chargeback Reason Codes; Credit Card Dispute Time Limit; Mastercard Reason Codes; Bank Identification Number; CONTACT. Specifically, these updates only pertain to transactions that are charged back after Oct. Issued the credit but did not deposit it with its processing bank in time for it to appear on the cardholder’s next statement. Reason codes for chargebacks are assigned by issuing banks at the time of their creation, depending on the nature of their occurrence. Discover - RG Non-Receipt of Goods, Services, or Cash. If you do perform a key-entered transaction, make a manual imprint of the card. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. F01. ” Currently, merchants can already prevent many 10. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. That said, looking up purchases using this number can make it easier to provide info following an. Pro Tip: Prepare a chargeback representment template that you can edit per incoming disputes, and be sure to include the reason code. If the reason for the dispute is valid and the cardholder would like to proceed, the bank will ask them questions to make sure they have all the relevant information about the transaction and the reason. All of Visa’s existing reason codes were condensed into four key groupings: fraud, authorization errors, processing errors, and customer disputes. 1130. 2. The shorthand description is “Insufficient Reply. Responding to Mastercard Reason Code 4853 Chargebacks. These codes are broken down into five different category. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. When a transaction is declined, the specific code provides information about the reason for the decline. If a customer makes a chargeback request on the basis that he or she has not authorised the transaction, the customer's bank will charge the transaction back to the merchant’s bank. 7: Defective goods and services: C32: RM: 13. Updated August 23, 2023. Poor order fulfillment: Late order fulfillment or billing for an order before shipping the goods. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. With the right compelling evidence,. Reason Codes Category 4: Processing Errors. The chargeback can be for the total transaction amount or a lesser amount. Business Track is a web-based reporting and management tool that helps you manage your payment processing business. The situation grows more tenuous when you realize most of those chargebacks were likely the result of friendly fraud. 9% with at least 100 total disputes. The tickets were held at the box office, and no signature, swipe or imprint of the card was obtained when the tickets were released. Visa groups its various reason codes into several broad dispute categories. Each card. com. Values are: Blank: Use the draft G/L date. . Mastercard has plans to follow suit. For example, a debit may have been processed instead of a credit, or a credit processed instead. According to Discover, cardholders officially have 120 days from the date of the transaction to initiate a chargeback, although the network may accept claims filed outside of that window on a case-by-case basis. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. The format of the Code 10 call is designed to be discreet, so that it can be made in front of the customer, but they can be lengthy. Visa announced changes to the following reason codes: Reason code 1350 Misrepresentation –an Issuer may initiate a Dispute under this reason code if the dispute applies to a transaction in a card-absent environment where merchandise or digital goods have. Expedited Dispute Resolution forms will not be allowed. A chargeback is a reversal of funds following a debit or credit card purchase, set in motion when the customer files a dispute over the charge with their bank or credit card provider. Visa requires processors and banks use to this system for multiple tasks, including challenging initial chargeback results. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. The chargeback reason code. As chargeback time limits get shorter and shorter, automated technology will become more and more valuable. The following are some examples: Visa Reason Code 13. Fraud. The actual underlying cause of this chargeback is usually either true fraud or friendly fraud. Because it’s so easy for customers to initiate a chargeback, retailers are bound to experience a request at. After the introduction of Visa Claims Resolution, Visa set the goal of resolving all disputes in less than 31 days. 3: Goods or services were not received: C08: RG: 4855: 13. About Visa chargeback reason codes. Pre-arbitration gives the acquirer and issuer. Understanding these codes is essential because they'll guide your response strategy. Depending upon the class, a retailer will have a swift way to offer evidence supporting the claim. Card issuers and card networks deem certain chargeback codes to be nearly indisputable by merchants, and as a result, a merchant can be charged a fee of up to $500 by card networks for submitting a dispute of such chargebacks. Check the chargeback reason code. Now, compliance cases go through Visa Resolve Online (VROL). Based on the information provided, Paymentology will investigate the transaction being disputed. The cardholder initiates contact with their bank or credit union to file a dispute. Chargeback reason code 4853 can be used to indicate disputes where the cardholder simply claims that the merchant never delivered on what was promised. The charge you submitted did not receive a valid authorization approval code for the amount of the. In most cases, the bank chooses a course of action based on information the cardholder provides. France saw a drop of roughly 50% during the same period. If you choose to fight the chargeback, Amazon Pay will charge you a $20 Disputed Chargeback Fee. Review your credit card processor’s policies to understand its chargeback dispute process. In simple terms, VCR introduced five definitive changes to the dispute resolution process: The timeframe for merchant response was shortened from 45 days to 30 days. The shorthand description is “Goods/Services Not as Described. Visa chargebacks can be a major inconvenience for merchants. Together, we serve some 45,000. Stop order fulfillment so cost of goods isn’t lost. 6. Visa. Card Type Reason Code Reason Text Chargeback Category Preventable Reversible VISA 30 Services Not Provided or Merchandise Not Received Non-Receipt of Goods or Services NO YES VISA 41 Canceled Recurring Transaction Cancelled/Returned by CardholderCardholder Disputes. At their core, false declines are legitimate transactions that get blocked on the suspicion of fraud without any fraud actually occurring. The networks say merchants have a 45-day response window, but the Chase credit card chargeback time limit for merchants is 39 days. Each card network maintains reason codes to cover all the disputes that qualify for. 2: Canceled Recurring Transaction, and those disputes would still go through the normal chargeback process. 3. A second presentment transfers funds from an issuer to an acquirer. 3. Whether the CID — the four-digit security code on the front of the Card — matches the issuer’s records. There are two parts to this. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRR Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. The time limits for responding to a chargeback also vary based on the card scheme and the chargeback reason code. 00 in chargebacks. Your comprehensive guide to chargeback reason codes, transaction modifiers, time limits, and compelling evidence for the four major card brands. Dispute Best Practices Guide Overview This guide includes: An overview of authorization and transaction processing An overview of retrievals and chargebacks Reason code guidelines for all. UA01 Fraud – Card Present Transaction. Understand the Various Reason Codes. You’ll see that all chargebacks ultimately stem from one of three causes: merchant error, criminal fraud, or friendly fraud. Visa, Mastercard, and other leading card companies each have their own respective set of codes for this purpose. 3 Category Authorization Workflow Allocation DESCRIPTION Why did I receive this dispute? You. Mastercard Collaboration will be a step in the right direction. Reason Codes A chargeback reason code is a distinctive two-to-four-character combination of letters and numbers issued by the involved bank to identify why a dispute was initiated. This can provide important information to fight the dispute. Reasons a customer may initiate a chargeback include: Ordering a product and not receiving it. The assigned chargeback reason code outlines why a customer submitted the dispute. Different card networks have different reason code systems. For example, 10. The specific guarantee terms and reimbursement procedures will. compliance process depending on whether a chargeback right exists. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. UA06 Fraud – Chip and PIN Transaction. Prevention strategy: Implement EMV chip card technology to reduce the risk of fraudulent card-present transactions. Transaction unauthorized make up 30% of all chargeback reason codes. The client will send this dispute to Paymentology’s Global support team via email – [email protected] reason codes can change with new information. We want to clarify: this doesn’t imply that a transaction ID can reliably prevent chargebacks and fraud. Chargeback reports can help merchants identify opportunities to increase efficiency, improve processes, and prevent future. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. You must tailor your representment case — including the compelling evidence — to the reason code under. “Goods Not Received” also jumped to 9% of repudiated transactions as customers attempted to recoup losses for canceled flights. In this instance, the cardholder claims a misrepresentation of the order they received, such as a defect, damage, counterfeit, or incomplete merchandise. Use this guide as a quick resource for Visa chargeback reasons at a glance. How many chargeback reason codes exist? There are 151 reason codes across the four major card networks. 3. Include any terms relevant to the transaction, including return, cancellation and. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. Most chargebacks are violations of the rules and regulations established by a payment brand, such as Visa®, MasterCard® or debit network. Reason code 4808 – Authorization-Related Disputes; Reason code 4870 – Chip Liability Shift; Reason code 4871 – Chip & PIN Liability Shift; Reason code 4834 – ATM Dispute; Chargebacks filed with these reason codes are supported by a great deal. While there are many chargeback reason codes, all chargebacks fall into one of three categories:On that note, below are some vendor missteps that could result in Visa reason code 13. 1The Stakes: Ignoring reason codes can lead you to confuse valid chargebacks for problematic ones. 3. Feel free to submit topic suggestions, questions or requests for advice to:. 3? Chargeback reason code 13. Some of these reason codes are specifically designated to apply to authorization-related issues. Reason code 53 is typically used when a cardholder received merchandise or service that was defective, damaged, or not as described, while reason code 85 is used when credit was not processed to the. If the dispute is deemed valid, the bank or credit union proceeds to issue a chargeback to the merchant. UA02 Fraud – Card Not Present Transaction. Select a tab to see the possible reason codes for each dispute event category, divided by scheme. Visa, MasterCard, and American Express all list compelling evidence by reason code. The good news is that most of these invalid claims are disputable by the merchant. UA06 Fraud – Chip and PIN Transaction. Each chargeback is assigned a reason code that explains the justification for the chargeback. 3. However, for simplification, they are divided into eight categories:. Check out the definitive guide to. However, it is important to note that this reason code is based on the reason given by the customer to their bank. Mastercard Chargeback Reason Code 73: Duplicate Transaction. Analyze your chargeback data. The chargeback reason codes below explain why this happened. A well-structured rebuttal letter should address the chargeback reason code, clearly explaining why the cardholder's dispute is not legitimate and why the funds should be returned to you. A chargeback filed due to buyer’s remorse is a prime case. The Code 10 call gives merchants a chance to bring possible fraud to the card issuer’s attention and receive instructions from them about how to proceed with the transaction. Your actions in response to such a chargeback will be determined by the particular circumstances, the most typical of which are described in the table below: If: Then: The transaction was cancelled and credit issued. Use order validation and prevention alerts. ” This reason code indicates that the. Thus, the easiest way to prevent chargeback reason code 75 from being. 00 EUR as a Withdrawal fee. Description. If the order was genuinely not as described, then the cardholder has a case. But cardholders and merchants have different time limits. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. 3: Goods or services were not as described: C31: RM: 13. TC40 data is used to inform banks and card networks when a merchant has an outstanding fraud. Both Visa and MasterCard use special Reason Codes to designate chargebacks resulting from a late deposit of credit card transactions. There are two parts to this. Example: 25. When a customer presents their payment card to make a transaction, the terminal reads the card. 4 – Incorrect Account Number 12. up under any number of different chargeback . The cost of payment card fraud has increased by 60% over the last decade, and is expected to increase significantly post Covid-19. 2 chargeback if you override a declined, referral, or pickup authorization message, but process the transaction anyway. You may know that every dispute you receive is attached to a chargeback reason code. About American Express chargeback reason codes. It is very similar to: Mastercard's 4853- Defective/Not as Described Reason Code. If your chargeback ratio is high [i. The true odds depend on the strength of the compelling evidence and the chargeback reason code itself. The terms may be different, but the process remains fairly unchanged. This is a fairly common chargeback reason that can. For perspective, the next highest. Chargeback Reason Codes by Industry. For example, Visa reason code 83 is one of the reason codes with several modifiers with which it’s associated. The good news for those using Shopify Payments, the hundreds of reason codes and buckets them into eight. ”. Chargeback reason code 4837: No Cardholder Authorization applies in situations where customers claim a card transaction was unauthorized, but do not feel the issue can be resolved through the merchant. In these situations, a merchant’s billing descriptor is simply not recognized by the customer. If the CID doesn’t match, merchants generally prompt the Card Member to re-enter it. 4 – Other Fraud – Card Absent. Signifyd’s Revenue Protection solution offers fraud screening services to help merchant subscribers protect against fraudulent or unauthorized activity with respect to certain e-commerce transactions, as classified by the applicable card processor’s chargeback. Visa - 13. You’ll put that reason code, the transaction amount and authorization number, and state that the. 4 disputes through Verifi’s Order Insight®, which ChargebackHelp clients are integrated with already under CBH+Deflect . A reason code or a chargeback reason code is a string of symbols (numbers and letters). The networks say merchants have a 45-day response window, but the Chase credit card chargeback time limit for merchants is 39 days. The reason code also presents a timeline to fight the chargeback and what evidence is needed to reverse the chargeback. Also, remember that the time frame for your response includes any processing required by the acquirer. What is Visa chargeback reason code 11. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). Having a Lax Attitude Toward Industry Rules & Regulations. Reason Code 12. Chargeback Reason Code. Spot these types of chargebacks using the below reason codes. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. Visa, for example, has reason codes: 11. UA05 Fraud – Chip Counterfeit Transaction. When that happens, the issuing bank will gather evidence from the customer and assign a reason code to the chargeback based on the card issuer. Maestro. Discover uses unique codes to explain those reasons to merchants. Duplicate Processing - 81Some Mastercard reason codes (4808, 4870, and 4871) proceed directly to arbitration if the issuer does not accept the merchant's representment. 26% - the number of chargebacks that result from undelivered orders. This scenario applies when the arbitration was raised by either the. 4846 — Incorrect Currency Code. Modified on: Wed, 15 Apr, 2020 at 9:11 AM. This code applies when a cardholder claims to have returned merchandise or cancelled services, but the credit did not appear on the cardholder’s monthly. Another thing you should bear in mind is that the card brand involved in the dispute can also change the reason code to suit new developments. Mastercard Chargeback Reason Codes. Poor order shipping: Not shipping goods or delivering services as promised, shipping to the wrong address, or not making the goods available. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. 2. The reason code also presents a timeline to fight the chargeback and what evidence is needed to reverse the chargeback. A transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. Survey data from the 2019 Chargeback Field Report found that 82% of merchants surveyed believed that the Visa Claims Resolution process had “little to no impact on chargeback management. 16, 2021. Discover chargeback reason code 7030. A chargeback happens when a customer requests for a transaction to be. 0 to 5. Processing Errors 12. . 31. Make sure your sales agreements, terms and conditions, and other policy documents clearly address your. Discover: Reason Code 4755 Non-receipt of goods or services. Search the Chargeback Reason Code Database. No two merchants will get exactly the same chargebacks for the same reasons, but there are definite patterns depending on the market you serve. The sales receipt and/or date and amount of the authorization if other than the transaction date. Step 2: Customer initiates the chargeback. Chargeback reason codes are what tell a merchant why a customer is disputing a charge. Clerical These are only a handful of common Visa chargeback reason codes. 1 Mastercard: n/a This chargeback is caused by Authorization. Collect Compelling Evidence. R03 Insufficient Reply. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. These symbols stand for reasons why a financial. Protect stored cardholder data. The following chargeback reason codes are related to EMV: Visa: 10. 1 Quick Reference Lead. 4. By entering your email, you agree to receive marketing emails from Shopify. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. 2? Visa chargeback reason code 12. There are over 80 unique return codes, and each one represents a different type of return. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. Collaboration Processing Errors 1210. Reason code 83 represents a chargeback categorized as. If the transaction date listed in the clearing record is incorrect, provide documentation that proves authorization was obtained on the correct date. 4 applies to eCommerce, whereas code 10. Thursday, February 10, 2022. 2. 15% - the number of chargebacks initiated by cardholders due to retailers shipping the wrong product. 3. While the updates have been published, they do not go into effect until Oct. Many subscription payment disputes are made under code 13. For best results, your chargeback win rate should be as close to 100% as possible. Also, just like American Express, Discover functions as both a card network and an. Documentation must be a direct result of cardholder communication. While there are many chargeback reason codes, all chargebacks fall into one of three categories: On that note, below are some vendor missteps that could result in Visa reason code 13. Every of the major card brands, the inclusion of Visa, MasterCard, and others, has its acknowledged system of reason codes. Once you submit the documentation to Wave, our Disputes Resolution Team will work on the case, and submit the required information to the bank on your behalf. Transaction processing is a multi-step. Provide exemplary customer service. Chargebacks911® can help your business manage all aspects of chargeback reason codes, with proprietary technologies and experience. You can learn more about each one by visiting the Mastercard Chargeback Guide. We’ll start with the bad news: Chargebacks increase by over 20% each year. The standard chargeback process involves eight steps: Retrieval request: The card-issuing bank requests that the acquiring bank provide additional information for a given transaction. If the chargeback is upheld, the merchant must return the money to the customer, as well as pay an additional fee to the acquiring bank. Learn about the different chargeback reason codes and what they mean.